Customer Service

1. Customer contact information:

Customer Service
Kerry Whistles Ltd
Heathfield Copse.
West Chiltington
Sussex
RH20 2NB
U.K.

 

Email – phil@kerrywhistles.com

 

VAT No 710 5741 64

 

Company Reg 3396699

2. Return, Refund and Cancellation policy / terms and conditions:

We will repair or exchange damaged whistles returned to us.  We also offer refunds for the entire amount in case of unwanted whistles. Clients do need to produce a proof of purchase i.e. email confirmation and purchase order number. All our products carry a lifetime warranty

Any returned items must be marked RETURNED GOODS, NO COMMECIAL VALUE on the customs declaration. We do NOT pay import tax on returns.

 

3. Delivery policy:

All items are sent globally from the U.K. using PARCEL FORCE INTERNATIONAL and must be signed on receipt. All items are insured. Tracking will be given on request.

 

4. Transaction currency or currencies clearly displayed:

All transactions will be in pound sterling

5. Postage and Packaging

All prices listed exclude postage and packaging.

7. To our knowledge there are no export restrictions.

8. All payments are required in advance.

9. Web and Email address:

www.kerrywhistles.com

phil@kerrywhistles.com

10. Data Privacy (GDPR)

Kerrywhistles.com operates through Wix.Com and the below must be read in conjunction with Wix.com privacy policy avaiabe here: https://www.wix.com/about/privacy

What data do we collect - KerryWhistles collects person data such as name, email address, physical address (both mailing and billing) and phone number.  Kerrywhistles uses Paypal for all payment processing and does not directly collect card payment details.

 

How do we collect your data - Kerrywhistles collects your data as follows through our website:

  1. When you make a purchase

  2. When you voluntarily sign-up for website membership

  3. When you voluntarily subscribe to our email distribution through a form on the website

How we use your data:  Kerrywhistles uses your data for the following purposes:

  1. To fulfil orders placed via our online store

  2. To email you with updates and news 
     

Data collected through the site will be shared with PayPal in order to complete your transaction and payment.  We do not share your data with any other party.

How do we store your data - your data is stored on the website server which is operated by Wix.com

Your data protection rights:
 

  • Right to access:- you have the right to request Kerrywhistles for copies of your personal data.  We may charge a small fee for doing so.

  • Right to rectification:- You have the right to request the Kerrywhistles correct any information you believe to be inaccurate

  • Right to Erasure:- you have the right to request Kerrywhistles erase your personal data.

  • Right to restrict  or object to processing - you have the right to request Kerrywhistles restrict or stop the processing of your data under certain circumstances.  Please note this may stop us providing certain services to you.

 

Please note that any request made will be processed within 30 days.  Requests must be made in writing to the address above.

If you feel that Kerrywhistles has not addressed your concern in a satisfactory manner you may contact the Information Commissioners Office.

(C) 2020 KerryWhistles | Terms, Conditions & Data Privacy